Self-esteem refers generally to:
Answerthe overall evaluation people make of themselves.being assertive and in control.the self-concept.the total of early-life experiences.
A recommendation for improving listening skills is:
Answerjudge delivery, not content.restate what you hear.let listening come more naturally.listen for facts.
The three major components of communication are:
Answersending, receiving, and understanding.listening, hearing, and understanding.sending, creating interference, and receiving.speaking, writing, and questioning.
Temperate phrasing during a stressful conversation deals with:
Answeravoiding the real issues.being tactful while delivering negative feedback.warming up by talking about the weather.expressing your temper openly.
A major purpose of feedback in interpersonal communication is to:
Answerknow whether a message has been received and understood.prevent noise from taking place.make the sender appear more impressive.size up the climate for communication.
Gus has low self-esteem. As a child he was probably:
Answerexpected to be perfect all the time.praised frequently.given a lot of attention and hugs.a high performer in school and sports.
A developmental psychologist is likely to believe that self-esteem comes about from:
Answerpositive self-talk about being wonderful.genuine accomplishment followed by praise and recognition.receiving lavish praise even if you have not accomplished much.enjoying noncompetitive activities.
Your inner critic lowers your self-esteem by:
Answertelling you that your height/weight ratio is poor.establishing unrealistic goals for you.reminding you to obey rules and regulations.sending you negative messages about your capabilities.
Positive visual imagery involves:
Answersketching a map of your success strategy.mentally rehearsing the successful handling of a future event.thinking of everything that might go wrong in an upcoming challenging situation.learning to become an optimist.
Amy makes use of the Galeta effect when she says to herself:
Answer“Whatever results I achieve will be good enough.”“I intend to be one of the best performers in the company this year.”“Life is beautiful if you stop to smell the roses.”“If I set my goals low enough, I know I will succeed.”